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SHIPPING POLICY

Welcome to Jaci Clark Ceramics, where clay meets creativity. Based in South Wales, I craft quirky ceramics bursting with personality—decorative homewares and functional pieces designed to make you smile. My designs are inspired by nature, literature and a general sense of fun. When it comes to shipping, we ensure that your ceramics are carefully packaged and sent out promptly. We aim to provide a reliable and cost-effective shipping service to all our customers, ensuring that your unique pieces reach you in perfect condition. We believe in transparent communication and want you to feel confident when making a purchase from us.

**Please note, I only ship to mainland UK at the moment**

Return & Exchange Policy

At Jaci Clark Ceramics, we want you to love your new ceramics. If for any reason you are not entirely satisfied with your purchase, we're here to help. Our return and exchange policy is designed to be simple and customer-friendly, ensuring that you can shop with confidence. We offer hassle-free returns and exchanges within 30 days of purchase. If you have a question or a product concern, we're committed to making the process easy for you. Just contact us and we will do our utmost to help resolve your concern. Your satisfaction is our priority.

Frequently asked questions

Setting up FAQs

Can I collect my items instead of having them posted to me?

Yes you can, just contact me to arrange. All collections will be from Newport, South Wales.

Are all products microwave, and dish washer safe?

Any items with lustre (which will be in the product description) are not microwave safe. All of the items are handmade so to ensure longevity please treat them with care. The best care you can give them is a hand wash, however if you choose to use a dishwasher you do so at your own risk.